Contractual Terms

Terms and Conditions

These terms govern the use of the Charta platform. By using our service, you accept these terms in their entirety.

Last updated: March 18, 2026

Service Provider

The Charta platform, accessible at chartahup.app, is published by:

Charta

Operated by Ambroise Mopendza, Sole Proprietor — SIRET: 99943093700014

Registered office: 95800 Cergy, France

contact@chartahup.app

Purpose and Acceptance

These Terms and Conditions (hereinafter the "Terms") set out the terms and conditions of use of the Charta platform, as well as the rights and obligations of the parties in this context.

Use of the platform implies full and complete acceptance of these Terms. By creating an account and checking the acceptance box when completing registration, the user acknowledges having read, understood, and accepted these terms in their entirety.

Charta reserves the right to modify these Terms at any time. Users will be notified by email or in-app notification. Continued use of the service after a modification constitutes acceptance of the new terms.

Registration and Account

Registration requirements

To use the platform, the user must be at least 18 years old or have the authorization of a legal representative, provide accurate and up-to-date information during registration, and have a valid email address.

Account security

The user is solely responsible for the confidentiality of their login credentials. Any activity carried out from their account is deemed to have been performed by them. In the event of unauthorized use of their account, the user must notify Charta immediately at contact@chartahup.app.

Team

When completing their registration, the user creates or joins a team. The team administrator is responsible for managing members and access rights within it.

Service Description

Charta is a SaaS document management platform that allows users to:

Documents — Create, import, organize, and manage documents.

Signature — Send documents for electronic signature.

Workflows — Configure validation and approval workflows.

Batch processing — Perform bulk operations on documents.

Collaboration — Manage a team and collaborate on documents.

Charta strives to ensure the service is available 24/7, without however guaranteeing permanent availability. Interruptions for maintenance, updates, or force majeure may occur.

Electronic Signature

The electronic signature offered by Charta is a simple electronic signature within the meaning of the eIDAS Regulation (EU) No. 910/2014. It does not constitute a qualified or advanced electronic signature within the meaning of that same regulation.

Charta does not guarantee that the electronic signature will be accepted or recognized by any authority, jurisdiction, or third party. The user is informed that the legal value of the signature may vary depending on the jurisdiction and the type of document concerned. It is the user's responsibility to verify that the type of signature is suitable for their needs.

For users located in the United States, this electronic signature is designed to comply with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN Act) and the Uniform Electronic Transactions Act (UETA). These laws do not define signature tiers as European law does: they rely on clear intent to sign and reliable proof of the document's integrity after signing — both of which Charta's audit trail (timestamp, identity, cryptographic fingerprint of the document) provides.

Pricing and Payment

Available plans

Free plan — Limited access to the platform's basic features.

€0

€19 plan — Per user, per month.

€19 / user / month

€35 plan — Per user, per month.

€35 / user / month

€45 plan — Per user, per month.

€45 / user / month

Payment

Payment is made by credit card via our provider Stripe. Prices are shown in euros, tax included. Billing is monthly and renewal is automatic unless canceled by the user before the due date. No annual plan is offered.

Refunds

In the event of a charge made after a cancellation or any other billing issue, the user has 14 days to request a refund by contacting contact@chartahup.app. The refund will be made to the payment method used for the original transaction.

User Obligations

The user agrees to use the platform in accordance with its intended purpose and these Terms. In particular, the user shall not:

Upload or distribute illegal, defamatory, fraudulent content, or content that infringes the rights of third parties.

Attempt to compromise the security, integrity, or operation of the platform.

Use the platform for spam, phishing, or unauthorized solicitation.

Reproduce, resell, sublicense, or make the service available to third parties without prior authorization.

Circumvent technical limitations or security measures put in place.

In the event of a breach of these obligations, Charta reserves the right to suspend or terminate the user's account without notice or compensation.

Intellectual Property

User content

The user retains full intellectual property rights over the documents and content they import or create on the platform. By using the service, the user grants Charta a limited, non-exclusive, and revocable license to store, process, and display this content solely for the purpose of providing the service.

Platform

The Charta platform, its source code, design, text, logos, and graphic elements are the exclusive property of Charta and are protected by intellectual property law. Any unauthorized reproduction, representation, modification, or use, in whole or in part, is prohibited and constitutes infringement punishable under the French Intellectual Property Code.

Liability and Warranties

The service is provided "as is". Charta does not guarantee that the service will be free of errors, bugs, or interruptions.

To the extent permitted by law, Charta's liability is limited to direct and foreseeable damages and shall not exceed the total amount paid by the user during the 12 months preceding the event giving rise to the damage.

Charta shall not be held liable for:

Indirect damages, data loss, or loss of profit or business.

The use or inability to use the service in the event of force majeure.

The legal value of electronic signatures made via the platform.

Content imported, created, or shared by users.

Interruptions due to maintenance operations or circumstances beyond its control.

Termination

By the user

The user may terminate their account at any time from their account settings or by contacting contact@chartahup.app. Termination results in the deletion of their account and data within 30 days, except where legally required to retain data (in particular, billing data retained for 10 years).

By Charta

Charta reserves the right to suspend or delete an account in the following cases:

Violation of these Terms.

Prolonged inactivity of more than 12 months (the user will be notified by email 30 days before deletion).

Permanent discontinuation of the service, with 30 days' notice.

In the event of a serious violation (illegal content, security breach), suspension may be immediate and without notice.

Personal Data

The processing of personal data is described in our Privacy Policy available at chartahup.app/privacy. Users are invited to review it.

Charta undertakes to comply with applicable regulations regarding the protection of personal data, and in particular the General Data Protection Regulation (GDPR).

Governing Law and Disputes

These Terms are governed by French law. In the event of a dispute regarding the interpretation, performance, or termination of these Terms, the parties shall endeavor to find an amicable solution. Failing an amicable resolution within 30 days, the dispute shall be submitted to the competent courts of Cergy (95800).

For consumer users residing in the European Union, please note the existence of the European online dispute resolution platform: ec.europa.eu/consumers/odr

Changes

These Terms may be updated at any time to reflect changes to the service or regulatory changes. In the event of a material change, the user will be notified by email or via a notification on the platform at least 30 days before they take effect. The last update date is shown at the top of this page. Continued use of the service after the effective date of the new Terms constitutes acceptance of them.